Support

Customer Service

The RIDGID commitment to quality has been rigorously developed since 1923, and it continues well beyond the purchase of any product.  However, as with any product used regularly over a period of years, it may be necessary to replace certain parts due to normal wear and tear.  We will strive to provide quick and convenient service whenever such parts are needed.

Product Information

If you require additional assistance with your parts selection, please call us at 1-800-4RIDGID.

Order Inquiries

You can check the status of your order any time via the link in your order confirmation email. You can also call us at 1-800-4RIDGID.

Delivery Times

For Wet/Dry Vacuum parts and accessories, orders placed before 1 PM ET on business days (Monday-Friday, excluding holidays) will ship within 48 hours.

For all other parts, orders placed before 2 PM ET on business days (Monday-Friday, excluding holidays) will ship the same day.

Backorders

We will strive to ship your order complete.  However, sometimes our products may temporarily go out of stock by the time we attempt to ship your order. You can check the status of your backorder by calling us at 1-800-4RIDGID.

Shipping Information

We can only accept orders for shipment in the United States.

Shipping charges are calculated based on the shipment method selected and the weight of the package. Orders cannot be shipped to a Post Office Box or APO address.

Sales Tax

Sales tax will be added to your order based on the shipping address and the part(s) ordered.

Return Policy

Only authorized returns will be accepted for credit. A Return Goods Authorization (RGA) number may be obtained, within 30 days of receipt of goods, by calling 1-800-4RIDGID. The authorization will provide a delivery address for the return. It will be valid only for 30 days from date of issuance.

Upon receipt of the returned goods, your charge account will be credited for the purchase amount, less a 15% restocking charge. Shipping charges will not be refunded.